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Privacy Policy

Effective Date: 01 January 2024

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At Go Laundry (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website. By engaging with Go Laundry, you agree to the terms in this policy.

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1. Information We Collect

We may collect the following personal information:
 

  • Name: To identify you and personalise our services.

  • Email Address: To communicate with you regarding inquiries, account updates, and to send service notifications.

  • Phone Number: To coordinate deliveries, pickups, confirm orders, and provide timely support.


2. How We Use Your Information

We use your personal information for the following purposes:
 

Communication

  • To respond to your inquiries and provide customer support.

  • To send order confirmations, status updates, and relevant information about your laundry services.

Service Provision

  • To schedule and manage your laundry pickups and deliveries.

  • To coordinate with any additional service requests you may have.

Marketing and Updates

  • With your consent, to send you promotional offers, updates, and newsletters related to our services.

  • You can unsubscribe at any time by following the instructions in our emails or contacting us directly.


3. How We Protect Your Information

We take reasonable and appropriate measures to safeguard your personal information, including:
 

  • Data Encryption: We use secure encryption protocols to protect data transmitted to and from our website.

  • Access Control: Access to personal information is restricted to authorised personnel who need it for specific work-related tasks.

  • Regular Audits: We routinely assess our security measures to protect against unauthorised access, alteration, or destruction of your information.


4. Sharing Your Information

We do not sell or trade your personal information. We may share your information in the following circumstances:
 

  • Service Providers
    We may share your information with trusted third parties who help us operate our website or manage our services (e.g., payment processors, delivery partners) under strict confidentiality agreements.

  • Legal Obligations
    We may disclose your information if required by law or to comply with legal processes, such as court orders or government regulations.
     

5. Your Rights

You have the following rights regarding your personal information:
 

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can ask us to correct or update any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to any legal retention requirements.

  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.
     

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, or as required by law.
 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Go Laundry
Head office Go Laundry, 33 Upper Fitzwilliam Street, Dublin 2.
info@golaundry.ie
 

By using our services or visiting our website, you acknowledge and agree to the terms of this Privacy Policy.


 

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